/* ==========================================================================
   Soporte del jugador (tickets y reporte de errores): ventana sobre el juego y página /support.
   Reutiliza las variables y los componentes de shell.css (tinta, cintas, oro, madera, pergamino, .se-btn, .se-input...).
   Prefijo sp-.
   ========================================================================== */

/* ---------- Contador de respuestas sin leer (cabecera y menú) ---------- */
.se-menu .se-badge-n { margin-left: auto; box-shadow: none; }
.se-nav .se-badge-n { margin-left: 2px; }

/* ---------- Ventana ---------- */
.sp-dialog {
  padding: 0; border: 3px solid var(--madera-clara); border-radius: 16px; color: var(--claro);
  background: linear-gradient(180deg, var(--tinta-2), var(--tinta)); box-shadow: 0 8px 0 var(--madera), var(--sombra);
  width: min(760px, calc(100% - 24px)); max-height: min(90dvh, 880px); overflow: hidden;
}
.sp-dialog[open] { display: flex; flex-direction: column; }
.sp-dialog::backdrop { background: rgba(4, 12, 22, 0.72); }
.sp-dialog__body { padding: 22px 26px 24px; overflow-y: auto; flex: 1; min-height: 0; }
.sp-dialog__x {
  position: absolute; top: 10px; right: 10px; z-index: 2; width: 36px; height: 36px; display: grid; place-items: center;
  border: 0; border-radius: 10px; background: rgba(255, 255, 255, 0.07); color: var(--apagado);
}
.sp-dialog__x:hover { background: rgba(255, 255, 255, 0.16); color: #fff; }

/* ---------- Página /support ---------- */
.sp-page { max-width: 820px; margin: 0 auto; padding: 28px 18px 60px; }
.sp-page__card {
  padding: 22px 26px 26px; border: 3px solid var(--madera-clara); border-radius: 16px;
  background: linear-gradient(180deg, var(--tinta-2), var(--tinta)); box-shadow: 0 8px 0 var(--madera), var(--sombra);
}

/* ---------- Cabeceras y navegación interna ---------- */
.sp-head { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; margin: 0 0 14px; padding-right: 44px; }
.sp-title { margin: 0; font: 700 1.55rem/1.1 var(--f-display); color: var(--oro); flex: 1 1 auto; min-width: 0; }
.sp-title:focus { outline: none; }
.sp-back {
  display: inline-flex; align-items: center; gap: 6px; min-height: 34px; padding: 0 12px 0 8px; border-radius: 9px;
  border: 1px solid rgba(255, 255, 255, 0.18); background: rgba(255, 255, 255, 0.05); color: var(--claro); font-weight: 700; font-size: 0.85rem;
}
.sp-back:hover { background: rgba(255, 255, 255, 0.13); }
.sp-back svg { transform: rotate(90deg); }
.sp-intro { margin: 0 0 14px; color: var(--apagado); font-size: 0.93rem; }
.sp-empty { margin: 18px 0; padding: 18px; text-align: center; color: var(--apagado); border: 1px dashed var(--linea); border-radius: 12px; }
.sp-row { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.sp-actions { display: flex; justify-content: flex-end; align-items: center; gap: 10px; flex-wrap: wrap; margin-top: 8px; }
.sp-actions--left { justify-content: flex-start; margin-top: 14px; }

.sp-tabs { display: inline-flex; gap: 4px; padding: 4px; margin-bottom: 12px; border-radius: 12px; background: #06121f; border: 1px solid var(--linea); }
.sp-tab { min-height: 32px; padding: 0 14px; border: 0; border-radius: 8px; background: transparent; color: var(--apagado); font-weight: 700; font-size: 0.86rem; }
.sp-tab:hover { color: var(--claro); background: rgba(255, 255, 255, 0.07); }
.sp-tab[aria-pressed="true"] { background: var(--oro); color: var(--tinta); }

/* ---------- Lista de tickets ---------- */
.sp-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.sp-card {
  display: block; width: 100%; padding: 12px 14px; text-align: left; border-radius: 12px; color: var(--claro);
  border: 1px solid var(--linea); background: rgba(255, 255, 255, 0.045);
}
.sp-card:hover { background: rgba(255, 255, 255, 0.1); border-color: rgba(255, 255, 255, 0.28); }
.sp-card.is-unread { border-left: 4px solid var(--oro); background: rgba(255, 194, 26, 0.09); }
.sp-card__top { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.sp-card__subject { flex: 1 1 200px; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 1rem; }
.sp-card__meta { display: block; margin-top: 4px; font-size: 0.8rem; color: var(--apagado); }

/* ---------- Formulario ---------- */
.sp-form .se-field { margin-bottom: 14px; }
.sp-textarea { min-height: 120px; resize: vertical; line-height: 1.45; font-family: inherit; }
select.se-input { appearance: auto; }
.sp-count-row { display: flex; justify-content: flex-end; }
.sp-count { font-size: 0.75rem; color: var(--apagado); font-variant-numeric: tabular-nums; }
.sp-tech { margin: 0 0 14px; padding: 12px 14px 14px; border: 1px solid var(--linea); border-radius: 12px; }
.sp-tech legend { padding: 0 8px; font-weight: 800; font-size: 0.85rem; color: var(--claro); }
.sp-check { display: flex; align-items: flex-start; gap: 10px; font-size: 0.9rem; cursor: pointer; }
.sp-check input { width: 18px; height: 18px; margin-top: 2px; flex: none; accent-color: var(--oro); }
.sp-preview { margin-top: 10px; padding: 10px 12px; border-radius: 10px; background: #06121f; border: 1px solid rgba(255, 255, 255, 0.12); font-size: 0.82rem; }
.sp-preview__list { margin: 0 0 8px; padding-left: 18px; color: var(--apagado); }
.sp-preview__list li { margin: 2px 0; }
.sp-preview details { margin: 6px 0 10px; }
.sp-preview summary { cursor: pointer; font-weight: 700; color: var(--claro); }
.sp-preview__json {
  margin: 8px 0 0; padding: 10px; max-height: 220px; overflow: auto; border-radius: 8px; background: #020a14; color: #b9d3ea;
  font: 0.72rem/1.4 ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; white-space: pre-wrap; overflow-wrap: anywhere;
}
.sp-shotpick { display: flex; flex-direction: column; gap: 6px; }
.sp-shotpick__preview { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.sp-shotpick__img { max-height: 90px; max-width: 160px; border-radius: 8px; border: 1px solid var(--linea); background: #000; }

/* ---------- Conversación ---------- */
.sp-ticket-head { margin-bottom: 10px; }
.sp-subject { margin: 0; font-size: 1.1rem; overflow-wrap: anywhere; }
.sp-ticket-meta { margin: 6px 0 0; font-size: 0.84rem; color: var(--apagado); }
.sp-thread { display: flex; flex-direction: column; gap: 10px; max-height: min(46dvh, 460px); overflow-y: auto; padding: 4px 4px 4px 0; margin-bottom: 12px; }
.sp-msg { max-width: 90%; padding: 10px 14px; border-radius: 14px; border: 1px solid transparent; }
.sp-msg--me { align-self: flex-end; background: rgba(31, 111, 178, 0.3); border-color: rgba(31, 111, 178, 0.7); }
.sp-msg--staff { align-self: flex-start; background: var(--pergamino); color: var(--texto); border-color: var(--pergamino-borde); }
.sp-msg__head { display: flex; justify-content: space-between; gap: 14px; margin-bottom: 4px; font-size: 0.78rem; }
.sp-msg--me .sp-msg__head { color: var(--cielo); }
.sp-msg--staff .sp-msg__head { color: var(--texto-suave); }
.sp-msg__text { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; line-height: 1.45; }
.sp-shots { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 8px; }
.sp-shot { padding: 0; border: 0; background: transparent; max-width: 100%; }
.sp-shot__img { display: block; max-width: 190px; max-height: 130px; border-radius: 8px; border: 1px solid rgba(0, 0, 0, 0.35); background: #000; cursor: zoom-in; }
.sp-shot.is-open { width: 100%; }
.sp-shot.is-open .sp-shot__img { max-width: 100%; max-height: none; cursor: zoom-out; }
.sp-notice { margin: 0 0 12px; padding: 10px 14px; border-radius: 10px; font-size: 0.9rem; background: rgba(240, 169, 26, 0.14); border: 1px solid rgba(240, 169, 26, 0.5); color: #ffe3a0; }
.sp-notice--ok { background: rgba(88, 180, 58, 0.14); border-color: rgba(88, 180, 58, 0.5); color: #c2ecb4; }
.sp-reply .sp-textarea { min-height: 76px; }

/* ---------- Móvil: la ventana ocupa toda la pantalla ---------- */
@media (max-width: 640px) {
  .sp-dialog { width: 100%; max-width: 100%; max-height: 100dvh; height: 100dvh; border-radius: 0; border-width: 0; }
  .sp-dialog__body { padding: 18px 16px 24px; }
  .sp-page__card { padding: 18px 14px 22px; }
  .sp-title { font-size: 1.3rem; }
  .sp-msg { max-width: 96%; }
  .sp-actions .se-btn { flex: 1 1 auto; }
}

/* ---------- Enlace discreto (p. ej. bajo el error de carga del juego) ---------- */
.sp-link { display: block; margin: 10px auto 0; padding: 2px 4px; border: 0; background: none; color: #1f6fb2; font-weight: 700; font-size: 0.85rem; text-decoration: underline; cursor: pointer; }
.sp-link:hover { color: #0b4d82; }

.sp-foot { text-align: center; margin-top: 14px; }